SCOPE AND UPDATES

This User Privacy Notice applies to your use of Zephents Stores regardless of how you access or use the Service, e.g., via mobile devices and apps.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site, and you waive the right to receive specific notice of each such change or modification.

You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Site after the date such revised Privacy Policy is posted. This privacy policy was created using Termly.

 

PERSONAL DATA

We collect and process your personal data when you use Zephents Stores, create an account, provide us with information via a web form, add or update information in your Zephents Stores account or otherwise interact with us.

PURPOSE FOR DATA PROCESSING

We process your personal data for various purposes and based on several different legal bases that allow this processing. We process your personal data to provide and improve our Services, to provide you with a personalised user experience on Zephents Stores, to contact you about your account and our Services, to provide customer service, to provide you with personalised advertising and marketing communications, and to detect, prevent, mitigate and investigate fraudulent or illegal activity. We also share your information with third parties, including service providers acting on our behalf, for these purposes.

STORAGE OF DATA 

Your personal data will be stored by us and our service providers in accordance with applicable data protection laws to the extent necessary for the processing purposes set out in this Privacy Notice.

Subsequently, we will delete your personal data in accordance with our data retention and deletion policy or take steps to properly render the data anonymous, unless we are legally obliged to keep your personal data longer (e.g., for legal compliance, tax, accounting or auditing purposes).

In Europe, the retention periods are generally between 6 and 10 years (e.g. for contracts, notifications and business letters). As far as legally permissible or required, we restrict the processing of your data instead of deleting it (e.g. by restricting access to it).

This applies to cases where we may still need the data for the execution of the contract or for the assertion of or defence against legal claims, or where such retention is otherwise required or permitted by law.

In these cases, the duration of the restriction of processing depends on the respective statutory limitation or retention periods. The data will be deleted after the relevant limitation or retention periods have expired.

 

SECURITY

We protect your personal data through technical and organisational security measures to minimise risks associated with data loss, misuse, unauthorised access and unauthorised disclosure and alteration.

To this end we use firewalls and data encryption.  with the Revised Payment Services Directive which protects online shoppers.

We use administrative, technical, and physical security measures to help protect your personal information.

While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

 

 

THIRD-PARTY WEBSITES

The Site [and our mobile application] may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us.

Once you have used these links to leave the Site [or our mobile application], any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices (if any) of the third party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information.

We are not responsible for the content or privacy and security practices and policies of any third parties, including other sites, services or applications that may be linked to or from the Site [or our mobile application].

 

COOKIES

We use cookies, pixels, and other technologies (collectively, "cookies") to recognise your browser or device, learn more about your interests, and provide you with essential features and services and for additional purposes, including: Recognising you when you sign-in to use our services.

This allows us to provide you with product recommendations, display personalised content, recognise you as an Zephents Stores Rewards member, enable you to use 1-Click purchasing, and provide other customised features and services. Keeping track of your specified preferences.

This allows us to honour your likes and dislikes, such as whether or not you would like to see interest-based ads. Keeping track of items stored in your shopping basket. Conducting research and diagnostics to improve our content, products, and services. Preventing fraudulent activity. Improving security.

Delivering content, including ads, relevant to your interests on Zephents Stores. This allows us to measure and analyse the performance of our services. Zephents Stores cookies allow you to take advantage of some essential features.

For example, if you block or otherwise reject our cookies, you may not be able to add items to your Shopping Basket, proceed to Checkout, or use Zephents Stores products and services that require you to sign in.

Approved third parties may also set cookies when you interact with Zephents Stores. Third parties include search engines, providers of measurement and analytics services, social media networks, and advertising companies.

Third parties use cookies in the process of delivering content, including ads relevant to your interests, to measure the effectiveness of their ads, and to perform services on behalf of Zephents Stores. You can manage browser cookies through your browser settings.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at zephentstores@gmail.com or by phone using the phone number below: 02380253616 

Last updated: 10th April 2021

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: https://ico.org.uk/make-a-complaint/]